Service Overview
MITSUBISHI CONNECT is a platform of services that provide vehicle owners with a safe, secure and convenient driving experience. MITSUBISHI CONNECT is provided through a simple, subscription-based service that is comprised of the following components:
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An embedded Telematics Control Unit equipped with a 4G LTE cellular modem and GPS capability that operates on a cellular network and is factory-installed within the vehicle.
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Two in-vehicle buttons that connect to a call center. One is the SOS Button to be used in the event of an emergency. The other is the Information Button to be used in the event of a breakdown or if account services are required.
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The My MITSUBISHI CONNECT Mobile Application that can be downloaded through the app store on your Apple or Android smartphone. A MITSUBISHI CONNECT Owner Portal that can be accessed through a web browser on your computer.
Subscription
MITSUBISHI CONNECT will be available on a trial period included upon purchase of the vehicle. User registration is required to start using the service. When a trial period has expired after purchasing your vehicle, you can select and purchase subscription packages that allow you to continue services beyond the trial period using your credit card on either the My Mitsubishi Connect mobile app, the Mitsubishi Vehicle Owner Portal or by contacting Customer Care at 1-888-564-1411. The package that you select will be charged upon completion of your trial period. Mitsubishi Connect accepts MasterCard, VISA, American Express, or Discover.
Smartphone App
For more information about My MITSUBISHI CONNECT, see "My MITSUBISHI CONNECT App (smartphone app)" for details. You will have to create an account in order to be able to log in into the app. See "Registration" for its advantages and to understand how to create your account.
Owner Portal
For more information about MITSUBISHI CONNECT, see "Owner Portal" or visit http://mitsubishi-connect.com/en/SafeguardRemote/ for details. It is possible to log in into the portal using your personal account.
Call Center
To contact an operator from the Mitsubishi Care call center, use the vehicle's Information Button for non-emergency situation and SOS Button for emergency situation, or contact via My MITSUBISHI CONNECT. You can also call 1-888-564-1411.