Service Overview
Service Overview
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My MITSUBISHI CONNECT App (smartphone app)

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The My MITSUBISHI CONNECT app offers subscription-based services through your smartphone that provide convenient features such as remote operation, anti-theft functions, operator assistance, and the transmission of messages regarding your vehicle’s status and condition.

An active subscription is required to use the services and this chapter will describe the registration process, how to create your account, logging in and out, and using privacy mode.

Some of the information and illustrations reported in this manual might differ from what is actually displayed on your smartphone due to our constant effort to improve the services. We reserve the right to make modifications without prior notice and apologize for any inconvenience.

The specifications, features and illustrations in this manual are for reference only. The specific information related to the service is based on your vehicle and the vehicle market.

Registration

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Service description

Register from your mobile app to use My MITSUBISHI CONNECT and connect with your vehicle, allowing you to receive notifications from your vehicle or find its location.

If you need assistance in the registration procedure, contact your dealer or call 1-888-564-1411.

Registering from your mobile app

If you have the following items ready, the registration will proceed smoothly:

  • VIN

  • Email address to be used as your login ID

  • Password of your choice to be used for logging in

  • Profile information

  • Preferred PIN

  1. Start up your app after installing My MITSUBISHI CONNECT from App Store or Google Play and select "LET'S GET STARTED".

    Select "Demo Mode" to see and experience the convenient features of the smartphone app before your registration.

    Select "Video Tutorial" to view a short movie of the registration steps.

  2. Read TERMS & CONDITIONS, then select "AGREE".

    Please note that acceptance of the terms and conditions is necessary for usage of MITSUBISHI CONNECT.

    If you do not agree and wish to exit registration, select "DECLINE" and delete the app from your smartphone.

    If you wish to read TERMS & CONDITIONS or PRIVACY POLICY after the registration, select from the HOME screen, then select "Help".

  3. Select "SCAN OR ENTER VIN".

  4. Park your car in a safe, open and unobstructed location. Start the engine and idle for 60 seconds to get the vehicle online. Leave the engine ON until account setup is completed, then select "PROCEED".

  5. Select "US" for the region, then select "START". When your smartphone's camera with the barcode reading function automatically starts-up, position the barcode of your vehicle's VIN within the frame displayed on the center of the screen until it reads the barcode.

    The barcode of your VIN is located at the Driver-side door jamb.

    Select "STOP" to cancel the scanning.

    If you cannot find the barcode of your vehicle's VIN or the camera is unable to read the barcode, select "ENTER VIN MANUALLY", then select your region and manually enter your vehicle's VIN.

    Select "CONTINUE" when finished.

    If the entered VIN information is invalid, a message is displayed and the screen returns to the VIN entry screen.

    • The vehicle's VIN is generally located on the left-side of your dashboard near the windshield or on your vehicle title and registration.

    • The vehicle's VIN consists of 17 standard alphanumeric characters with no "I", "O", or "Q".

    • If you cannot find your vehicle's VIN, ask your dealer.

    • If your vehicle was previously assigned to the mobile app, the mobile app will display a message and ask for confirmation whether the new user wants the vehicle to be reassigned to their account and have the previous owner's account removed.

  6. Confirm that the Vehicle Identification Number is your vehicle, then select "CONFIRM & PAIR".

    If the displayed Vehicle Identification Number is not your vehicle, select "EDIT VIN NUMBER" and return to the VIN entry screen.

  7. Press the Information Button (B) located on the overhead console.

    • (A) SOS Button

    • (B) Information Button

    • (C) Button Cover

    For more details regarding the Information Button on the overhead console, refer to the vehicle owner's manual.

  8. Wait for your vehicle to pair with your device automatically.

  9. When paired successfully with your device, select "CONTINUE TO ACCOUNT SETUP".

  10. Register your account's login email by entering your email in "Email Address" and login password by entering your password in "Password" and "Retype Password". Afterwards, select [ ].

    Your email address and password are required to complete the registration.

    Important

    Your Email Address:

    • This email will be the primary email for all account communications.

    Important

    Your Password:

    • Must be between 8 to 15 characters.

    • Must have one uppercase letter

    • Must have one lowercase letter

    • Must have one special character

    • Must have one number

    Keep a note of your registered email address and password in a secure location. If you forget your password, refer to "Forgot Password".

    • You cannot have 2 separate accounts with the same email address.

    • When an email address that is already used to register to the mobile app or an invalid email address is entered, a message requesting a different valid email address will be displayed.

  11. Enter the following items to complete your profile, then select "NEXT".

    • Email Address

    • First Name

    • Last Name

    • Street Address

    • City

    • State

    • Zip Code

    • Mobile Phone Number

  12. Confirm your entered profile and then select "CONFIRM".

  13. Enter a security PIN of your choice, then re-enter the same PIN.

    Your security PIN (Personal Identification Number) is required to operate some of the services and functions.

    If you forget your PIN, refer to "Account Settings".

  14. Select [ ] to proceed to the home screen.

Note

  • For more details regarding the call buttons on the overhead console, refer to the vehicle owner's manual.

  • Please note that the registration is subject to cellular network availability. When the cellular network coverage is poor, registration may not function properly.

  • If you need assistance with the registration procedure, contact your dealer or call center (1-888-564-1411).

Account Settings

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Service description

Edit your login information, security PIN, and profile information settings.

Changing login information

  1. Select [ ] from the HOME screen.

  2. Select "My Account".

  3. Select an item that you wish to change.

    LOGIN INFO

    • Email Address

    • Password

    • Security PIN

    PROFILE

    • First Name

    • Last Name

    • Street Address

    • City

    • State

    • Zip

    • Mobile Phone

    WALLET

    PREFERENCES

  4. Select "SAVE".

Confirming your subscription status

HOME [ ]

  1. Select "Manage Vehicles".

  2. Confirm your subscription service's expiration date.

  3. If you wish to continue the subscription service automatically, discontinue the subscription, or ask about the subscription status, contact the call center from your mobile app (refer to "Connecting from your mobile app") or call 1-888-564-1411 and request the operator for assistance.

Entering your credit card information

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Service description

Register a credit card for the subscription service or change the already-registered credit card to another credit card you prefer to have charged.

Credit card information can be updated through the My Mitsubishi Connect Mobile App, Mitsubishi Vehicle Owners Portal, or by calling Mitsubishi Connect Customer Care at 1-888-564-1411

Registering or changing your credit card for subscription service

HOME [ ] My Account

  1. Select "ADD PAYMENT METHODS".

  2. Select "START" and when your smartphone's camera starts up, point it at your credit card until it reads the credit card.

    Note

    My Mitsubishi Connect Mobile App may not able to read some non-embossed credit cards.

    If your smartphone's camera function is unable to read the credit card, select "ENTER CARD MANUALLY" and manually enter the displayed items. Select "CONFIRM" when finished.

    • Your credit card number

    • Name on your credit card

    • Your credit card's expiration date

    • Your credit card's security number

    • Your street address

    • your residing city name

    • Billing zip code

    If your billing address is as same as the home address entered in the profile information, select "Billing address is same as home address".

    If you cannot find the security code on your credit card, select [].

    Select "CONFIRM" when finished.

  3. Confirm the read or entered credit card information. If it is correct, select "COMPLETE SETUP", then select [ ] to proceed to the home screen.

If you need assistance in the registration procedure, contact your dealer or call center (1-888-564-1411).

Login/Logout

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Enter your registered email address and password to login and use your subscribed service, logout to temporarily disable control by the subscribed service, or switch the user.

You can also renew your password if you forget it or add more vehicles to your account for MITSUBISHI CONNECT services.

The following items are available:

Logging in from your mobile app

After logging out or launching the app, enter your registered email address and password, then select "SIGN IN".

If the entered information is incorrect, a popup message will appear indicating the entered email address and/or password is invalid and the screen returns to the login screen.

If you have not performed the initial registration, select "Create account" (refer to "Registration).

If you have forgotten your password, select "Forgot Password?" (refer to "Forgot Password").

Logging out from your mobile app

HOME [ ]

Select "Logout" and the screen returns to the login screen.

Forgot Password

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Service description

If you have forgotten your password, use your app or owner portal, or contact the call center to renew your password.

Renewing from your mobile app

  1. Select "Forgot Password?".

  2. Select "Forgot Password?".

  3. Enter your registered email address, then select "RESET PASSWORD".

  4. Enter your registered email address again as confirmation.

  5. A link is sent to your email address. Click on the link to set a new password.

Garage

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Service description

You can add more vehicles to your account for MITSUBISHI CONNECT services.

When more than one vehicle is registered, select the vehicle that you wish to control through the telematics service.

Adding a vehicle from your mobile app

HOME [ ]

  1. Select "Manage Vehicles".

  2. Select "".

  3. Connect to an additional vehicle by entering its VIN.

    Refer to "Registration" for connecting a vehicle.

Privacy Mode

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Service description

The privacy mode disables the "Car Finder" function and reserves the privacy of vehicle users.

Changing privacy mode settings

HOME [ ]

  1. Select "Manage Vehicles".

  2. Toggle the switch to change the privacy mode setting:

    OFF: Car Finder function is enabled.

    ON: Car Finder function is disabled.

  3. Enter your security PIN.

Note

Location data transmission for "Geofence Alert", "Automatic Collision Notification", "SOS Emergency Assistance", and "Stolen Vehicle Assistance" cannot be turned off.

Notifications

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When remote functions such as remote horn, remote light, or remote climate control is operated, a notification will be sent to you regarding the operation success or failure.

The following item is available:

Setting notifications from your mobile app

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Adding a new email notification option

HOME [ ]

  1. Select "Notifications".

  2. Select "".

  3. Select " Email".

    • Select " SMS" if you wish to receive notifications via SMS.

  4. Enter the requested items regarding the person who will receive the notifications, then select the items you wish to be notified of.

  5. Select "SAVE NOTIFICATION" to save the added notification option.

Editing the registered notification option

HOME [ ] Notifications

  1. Select from the displayed icons to display the registered names and items you wish to be notified of.

  2. Edit the entered items regarding the person who will receive the notifications or change the items you wish to be notified of.

  3. Select "SAVE NOTIFICATION" to save the edited notification option.

Disabling the registered notification option

HOME [ ] Notifications

  1. Confirm the registered notification option.

    Select the displayed icons to confirm the registered names and items you wish to be notified of.

  2. If you wish to disable the notification, toggle the switch to the left (OFF).

  3. The switch is toggled to the left and the notification is disabled.

    Toggle the switch again to enable the notification.

Disabling the push notification

HOME [ ] Notifications

  1. If you wish to disable the push notification, toggle the switch to the left (OFF).

  2. The switch is toggled to the left and the push notification is disabled.

    Toggle the switch again to enable the push notification.